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To my surprise, I was not auto responded saying to go to some site fore help, and my email actually went through. My surprise grew a few minutes later when I got a PERSONALIZED email in return from one of the people who work at FiXT, a live person. It was short and to the point: "No problem - I'll update it for ya!" This is how Customer service is supposed to be run. Not only was my problem cleared up, but it was done within minutes of my email, and there was a real life person on the other end of the internet. I just want to proclaim my love of the FiXT staff, for once again making shopping from their store enjoyable, and I look forward to dealing with them in the future... (Read the full story here: http://sharialsoftpaw.livejournal.com/3136.html )
Alex Bailey (December 2009)

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